Terms of Service

Progressra provides technical infrastructure facilitating post-purchase customer engagement, unboxing parcel insert QR code generation, claim verification workflows, and anti-fraud cooling protection:

• The Merchant (Seller): Connects their products, configures cashback reward amounts, prints parcel insert QR slips, reviews claim proofs, and funds their Points Wallet.
• The Buyer (Customer): Receives the parcel, scans the QR code, enters their order reference and UPI handle via /claim, submits invoice proof, and leaves honest feedback on the marketplace.
• Progressra: Acts solely as the technology routing and validation engine. Progressra is not a reseller, distributor, or counterparty to the physical product transaction conducted between the merchant and the buyer on external marketplaces (such as Amazon, Flipkart, or Meesho).

To shield merchants from return fraud and abuse, all cashback submissions are subject to our battle-tested 2-step verification and cooling architecture:

• Step 1 (Order Verification): Buyer submits order screenshot and reference. The merchant confirms product dispatch and initial validity.
• Step 2 (Feedback Proof): Buyer submits marketplace review proof and accepts the non-return commitment.
• Cooling Holdback (Standard 7–15 Days): The approved payout is placed in a “scheduled” state matching the marketplace return and replacement window.
• 1-Click Void on Return: If the buyer returns the merchandise, claims a marketplace refund, or cancels the order during the cooling period, the merchant has the absolute right to void the claim (action: “void_return”). Voided claims immediately forfeit cashback eligibility.

CashbackDesk™ operates on a transparent, pay-as-you-go points model:

• Rate: 1 Verified Claim = 1 Wallet Point (₹20).
• No Recurring Fees: Progressra charges ₹0 in monthly software subscriptions, server maintenance retainers, or onboarding fees.
• Atomic Deduction: Wallet points are deducted strictly when a claim review is formally verified and approved. Pending or rejected submissions incur zero deduction.
• Wallet Validity: Purchased Points Wallet credits never expire and carry over across campaigns. Points are non-refundable once loaded.

Merchants and buyers must uphold ethical standards when operating campaigns:

• Reviews must represent genuine, authentic customer experiences.
• Merchants may not coerce, intimidate, or penalize customers for providing constructive feedback.
• Progressra strictly enforces rate limits (maximum 3 daily claims per customer account) and automated duplicate order ID rejection.

These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.