PROGRESSRA

Progressra ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

a) Merchant Information

When you register as a merchant, we collect information necessary to manage your platform access:

Full Name and Account Credentials
Business Email and Contact Details
Business Verification Details (GST, Address)

b) Tenant & Store Data

We store configuration data you provide to build your store, including product catalogs, branding assets (logos, colors), and custom domain configurations. This data is logically isolated and encrypted within your specific tenant account.

c) Customer Data (Processed on your behalf)

As a platform provider, we process data about your customers (names, emails, addresses, orders) solely to facilitate your commerce operations. You are the Data Controller for your customer data.

2. How We Use Your Information

We use high-security processing to:

Maintain your multi-tenant store infrastructure
Automate invoice generation and digital asset delivery
Provide real-time analytics and business intelligence
Optimize platform performance and minimize downtime
Secure your store against brute-force and DDoS attacks

3. Third-Party Integrations

Progressra connects with various services to power your business:

Razorpay: Direct payment processing (Refer to Razorpay Privacy Policy)
Gmail SMTP: We only access your account to send transactional emails triggered by your store events
AWS S3: Secure storage for your business assets and digital products

4. Data Sharing

We do not sell or rent your personal data. Data may be shared only with:

Trusted third-party services (e.g., hosting, analytics)
Payment gateways (Razorpay)
Legal authorities if required by law

5. Security & Isolation

We implement enterprise-grade security to ensure tenant isolation:

Salted & Hashed password storage
JWT-based session authentication
Database-level logical isolation for all merchant data
SSL/TLS encryption for all data in transit

6. Your Responsibility

You are responsible for:

The data you upload
Customer information you collect
Compliance with local laws (GST, tax, consumer laws)

7. Cookies

We may use cookies to:

Improve platform performance
Analyze traffic
Enhance user experience

You can disable cookies via browser settings.

8. Data Retention

We retain your data:

As long as your account is active
Or as required to provide services or comply with legal obligations

9. Your Rights

You may:

Request access to your data
Request correction or deletion
Close your account anytime

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy:

Email: contact.progressra@gmail.com