Refund Policy

1. Platform Fees & Subscriptions

Progressra provides software services (SaaS) to help sellers build and manage their online stores.

• SaaS Subscriptions: All subscription fees paid to Progressra are non-refundable. We encourage users to utilize the 14-day free trial to evaluate the platform.
• No Partial Refunds: Once a plan is activated, refunds will not be issued for partial usage or early cancellation.
• Downgrades: In case of a plan downgrade, the remaining balance will be adjusted as credit for future billing cycles rather than a cash refund.

2. Seller Product Refunds

Progressra is an infrastructure provider and does not control refunds for products sold by independent merchants on the platform.

• Responsibility: All product-related refunds, returns, and disputes are handled directly by the merchant.
• Digital Goods: For digital products, since access is granted immediately, merchants typically operate on a non-refundable basis unless a technical fault is proven.
• Direct Contact: Customers must contact the merchant's support email provided in the order confirmation to initiate a refund request.

Progressra does not hold customer funds and cannot facilitate chargebacks or direct refunds on behalf of merchants.

3. Payment Gateway Fees

• Payment gateway charges (e.g., Razorpay fees) are non-refundable
• Any taxes or third-party charges are not eligible for refunds

4. Account Termination

If your account is terminated:

• No refunds will be issued for unused subscription periods
• You may access your data as per platform policies before closure

5. Exceptional Cases

Refunds may be considered only if:

• A duplicate payment is made
• A technical error occurs directly due to Progressra

Such cases will be reviewed individually.

6. Changes to Refund Policy

Progressra reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.