1. Grievance Officer
You can reach our Grievance Officer at:
- Email: contact.progressra@gmail.com (please use the subject line "Grievance")
- WhatsApp: +91 97734 16164
- Location: Surat, Gujarat, India
- Hours: Mon – Sat, 10:00 AM – 7:00 PM IST
2. How to raise a grievance
To help us resolve it quickly, please include:
- your name and the phone number or email linked to your account or claim;
- the order ID, claim or payment ID involved, if any;
- what happened, and what you would like us to do;
- any screenshots or documents that help explain the issue.
3. Our response times
- We acknowledge every grievance within 48 hours.
- We aim to resolve it within one month of receiving it, and we'll keep you updated if it needs more time.
4. For buyers with a cashback question
Cashback is paid by the seller whose card was in your parcel, so please contact that seller first, using the support number on the card. If you can't reach them or the issue isn't resolved, contact us with your order ID and we'll share the claim details with the seller and help follow it up.
5. If you're not satisfied
If you're not satisfied with our resolution, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. For privacy complaints, you can also approach the Data Protection Board of India once you have raised the issue with us.
Questions about this policy?
Contact us and we'll help. For formal complaints, see grievance redressal.